Cancelation policy
Once a tour is purchased, the purchase is binding. Due to the attention and organization that goes into each tour, please take careful note of our cancellation policies:
- Tours run regardless of weather conditions, unless it is declared a weather emergency by The City of New York. History, art and architecture happened in the rain too.
- Cancellations must be communicated by Email, WhatsApp, text or by phone.
- If you cancel up to at least 7 days in advance of the scheduled departure, there is no cancellation fee, and a full refund will be issued.
- If you cancel between 6 and 3 days in advance of the scheduled departure, there will be a 50% refund.
- If you cancel between 2 days before the start of the scheduled departure or are a no-show, the tour price is non-refundable.
- Changes to the start time or date of an existing tour purchase must be made within 48 hours before the tour start time. Changes are subject to availability and there is no guarantee that a request can be accommodated.
The above cancelation policies and guidelines will apply. New York Tours by Gary LLC retains the right to issue refunds at our discretion
Refund policy
The customer is not entitled to claim a refund unless it is in accordance with our cancellation policy or under certain special circumstances that have been approved by the company management. Please note that this process takes time and is dependent on the credit company for processing.